Devon Merza · Instructional Designer & L&D Specialist

Learning Design · Learning Operations · Workflow Automation · Regulated Training

Training for work where “close enough” isn’t.

I design learning experiences and the systems around them, turning complex processes into clearer decisions, stronger performance, and more efficient training operations.

Brightspace Creator+ H5P Moodle Articulate Power Automate
Course overview page from the flagship LMS training program, showing chapters, progress and per-chapter exams
From the flagship: the LMS course overview I built.
~85

learners per month

~85%

completion rate

~20 min

of admin per month, down from several hours

All three figures come from the first six months after launch of one program: my department’s first LMS-based training program.

Featured work

Selected projects with measurable results.

I work across the full learning system: the learning experience itself, plus enrollment, assessment, records, communication, and automation. These two projects show both halves.

A chapter view from the flagship LMS course

Flagship · Healthcare / research compliance

Building My Department’s First LMS-Based Training Program

A bottlenecked, expert-led live session redesigned as a scenario-based, decision-focused LMS course. Welcome emails, deadline reminders, at-risk alerts, and certificates all run on Brightspace’s own automation.

~85learners/month~85%completion~20 minadmin/month
Brightspace Creator+ H5P Moodle
Read the case study →
Exam submitted Auto-scored Certificate Training record

Learning operations

Learning Operations Automation

Exam scoring, feedback, certificates, and pass/fail routing automated with Microsoft Forms and Power Automate, plus a records migration that moved thousands of training records in about two days instead of weeks.

100%follow-up delivered~2 daysrecords migration
Power Automate Microsoft Forms Excel
Read the case study →

“My mornings used to start with an inbox full of exam requests and results that I had to sort through, respond to, and enter manually. After Devon implemented the Power Automate solution, that became a quick review and quality check that only took a few minutes.”

Training AdvisorCanadian research university · Learning Operations Automation

Capabilities

Four things I do well.

Instructional Design

Scenario-based courses and assessments built in Articulate Rise, with working proficiency in Storyline.

LMS & Learning Operations

Course builds, enrollment workflows, tracking, and reporting in Brightspace, Moodle, and TalentLMS.

Compliance & Regulated Training

SOP-governed training, audit-readiness, and training records treated as controlled documents.

Workflow Automation

Power Automate for the operations around training: scoring, certificates, reminders, records.

How I work

Listen, clarify, design, build, improve.

Five-step process Listen, then clarify, then design, then build, then improve, shown as five connected steps. 1 Listen Watch the real work first 2 Clarify Turn expectations into criteria 3 Design Build for decisions, not recall 4 Build Clear, usable, maintainable 5 Improve Let the data argue with me

More on how I work →

Devon Merza

A short note

I spent 9+ years in regulated research and hospital operations, and the last several designing the training and systems those settings run on. I decide how a program will be judged before I build it, and I never forget that the learner has a job to get back to.

Testimonials

What collaborators and reviewers say.

“Devon took the time to understand the whole process, not just the training itself. He spoke with the people involved, looked at where labs were getting confused, and considered how those decisions affected the facility staff supporting them. The final training made responsibilities and expectations much clearer for researchers.”

Facility Training Manager & Subject Matter ExpertCanadian research university · LMS Training Program

“Devon took a topic that could have felt very clinical and made it feel connected to the people behind it. The course covered the practical side of prescribing PrEP, but also helped learners understand the role pharmacists can play in improving access to care and supporting LGBTQ+ patients.”

Pharmacy Professional & Subject Matter ExpertPrEP Prescribing Course · Graduate project

Testimonials are drawn from feedback provided by project collaborators, subject matter experts, and reviewers. Names are withheld for privacy.

Currently open to roles

Looking for an instructional designer who treats training as a system?

I’m open to instructional design, L&D specialist, and learning-operations roles.

Get in touch Download CV